📘 3. Refund Policy for Natu.com.ng
Last Updated: {{22-November-2025}}
This Refund Policy explains when refunds are available for paid services on Natu.com.ng.
1. Non-Refundable Services
The following services cannot be refunded:
- Featured ads
- Bump ups
- Ad renewals
- Subscription plans
- Any digital service that has already been activated
Once an ad has been upgraded, the service is considered used.
2. When Refunds ARE Possible
Refunds may be issued only if:
- You were charged twice for the same service
- A technical error prevented your ad from being published
- Payment was made but the service was not activated
Claims must be made within 48 hours of the payment.
3. Method of Refund
Refunds (if approved) will be:
- Returned to the same payment method used
- Processed by Paystack, Flutterwave, or the payment gateway used
- Issued within 5–10 business days
4. No Refund for Violations
If your ad is removed because it violates our rules, you will not be refunded.
5. Contact for Refund Requests
Email us at:
📧 info@natu.com.ng
Include:
- Your name
- Transaction ID
- Reason for refund